Refund Policy

Effective Date: March 20, 2025

1. Refund Eligibility

Refunds may be requested within 7 days of purchase if the following conditions apply:

  • No download or access of the purchased product occurred.
  • The item is defective due to an error on our part.
  • Duplicate transactions were made unintentionally.

2. Ineligible Refund Cases

Refunds will not be issued in the following cases:

  • Digital items have already been downloaded or accessed.
  • Refund requested due to a change of mind or personal reason.
  • Failure to review product details or specifications prior to purchase.

3. Payment Method & Processing

All payments made via Stripe are processed securely. Once a refund is approved, funds will be returned to your original payment method within 5–10 business days, depending on your bank or provider.

4. Requesting a Refund

Submit your refund request by emailing us with the following details:

  • Full name and email address used at checkout
  • Order ID or payment reference number
  • Clear explanation of the refund reason

Email: support@Brandexme.com

5. Contact Information

For any refund-related questions or issues, contact us via:

Email: support@Brandexme.com
Phone: +962-79-297-7707
Business Name: Brandex
Headquarters: Amman, Jordan

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